How to Clear Cache & Cookies

How to Clear Cache and Cookies from browsers to allow access to Fiserv products

Product: Retail Online, Business Online, Checkfree Bill Pay

Perform the following steps:

The solution is to clear cache and cookies from browsers in specific ways based on the browser.  

Note: Make sure to clear “All Time” Cookie and Cache

Chrome Browser 

1. Close all Chrome windows. 
2. Open a new Chrome window. 
3. Navigate away from the banking website, for example go to google.com. 
4. Click on the three stacked dots in the upper right corner of Chrome to open the menu. 
5. Select MORE TOOLS. 
6. Select CLEAR BROWSING DATA. 
7. Click on ADVANCED at the top of the pop-up window. 
8. Select ALL TIME in the TIME RANGE options. 
9. Check mark COOKIES AND OTHER SITE DATA and CACHED IMAGES AND FILES 
10. Click on the CLEAR DATA button at the bottom. When the Chrome finishes deleting data, you should see the SETTINGS page. 
11. Scroll down to the ADVANCED section. You may need to click to open the ADVANCED section. 
12. Within the PRIVACY AND SECURITY section, click to open the CONTENT SETTINGS. 
13. Click to open the COOKIES section. 
14. Turn on ALLOW SITES TO SAVE AND READ COOKIE DATA (RECOMMENDED). 
15. Turn off BLOCK THIRD-PARTY COOKIES. 
16. Close Chrome and reopen. and EDGE Browser 

Edge

1. Close all Edge windows. 
2. Open a new Edge window. 
3. Navigate away from the banking website to an unrelated website, such as google.com. 
4. Click on the settings button in the upper right corner (…). 
5. Select SETTINGS. 
6. Select PRIVACY, SEARCH, AND SERVICES. 
7. Turn off TRACKING PREVENTION (slide button in upper right) 
8. Under CLEAR BROWSING DATA click on the CHOOSE WHAT TO CLEAR button. 
9. Check mark… ….COOKIES AND OTHER SITE DATA ….CACHED IMAGES AND FILES ….SITE PERMISSIONS 
10. Click on the CLEAR NOW button. 
11. Click on the back button (<<). 
12. In the COOKIES section select DON’T BLOCK COOKIES. 
13. In the PRIVACY section turn off SEND DO NOT TRACK REQUESTS. 
14. Under SECURITY turn off BLOCK POP-UPS. Safari Browser: 

Safari

1. Click on the Safari menu in the top left hand corner next to the Apple symbol 
2. Click on Settings… 
3. A new dialogue box will open 
4. Click Privacy 
5. Click on the Manage Website Data button 
6. To remove any cached data and cookies from your computer, click Remove all 
7. A new dialogue box will open 
8. Click Remove Now 
9. Wait a few moments, then click Done 
10. Close the dialogue box remaining. Press Command +Q to quit Safari